Care Pack: Accidential Damage vs. Accidential Damage Weltweit (Travel)

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    • Care Pack: Accidential Damage vs. Accidential Damage Weltweit (Travel)

      Hallo,

      für die EliteBooks gibt's zum einem die


      UC279E; HP EliteBooks, 3 J. Vor-Ort, nächster Arbeitstag + Accidential Damage Protection
      und

      UQ831E; HP EliteBooks, 3 J. Vor-Ort, nächster Arbeitstag Weltweit + Accidential Damage Protection

      ist damit gemeint, dass UC279E nur in Österreich gilt und wo kann ich die 100 Länder einsehen in welchen die UQ831E gilt?
      Auf der Homepage (Shop) von ACP stand auch nicht mehr.

      g
    • Von h10057.www1.hp.com/ecomcat/hpc…rovisioner/99/UQ831E.htm:

      This service is available in the following countries/geographic locations:

      Africa: Morocco, Nigeria, South Africa

      Americas: Argentina, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands — Tortola, Cayman Islands, Canada, Chile, Colombia, Costa Rica, Curacao, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Suriname, Trinidad/Tobago, Uruguay, USA, U.S. Virgin Islands, Venezuela

      Asia Pacific: Australia, China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, New Zealand, Philippines, Singapore , Taiwan, Thailand

      Europe: Austria , Albania, the Baltic states, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Kazakhstan, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom

      Middle East: Bahrain, Egypt, Israel, Jordan, Kuwait, Lebanon, United Arab Emirates

      The above listing of countries/geographic locations is subject to change without notice. When the Customer is traveling in any of these locations and outside the country of original product pruchase, HP will:
      Provide the Customer with the HP solution center telephone number for the pertinent country/geographic location under ""Contact HP"" on hp.com Accept calls in the country/geographic location of travel from the Customer or the internal help desk of the Customer's company
      Diagnose to the hardware failure level Arrange for next-business-day response service of the Customer's location in the participating country/geographic location, or delivery of a replacement part, as needed
      Provide the parts required for repair according to the hardware specification, limited to the extent that localized parts are available in the location of travel

      Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where available) to access covered products, or HP may use other means available to facilitate remote problem resolution.

      Upon experiencing a hardware problem outside the country of purchase, the Customer must first call HP for assistance during local business hours and business days at the local phone numbers provided under “Contact HP” on hp.com.
      Onsite response time specifies the period of time that begins when the initial service request is received and logged with HP and ends when the HP authorized representative arrives at the Customer’s site, if this time falls within the specified coverage window. Response times are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window.

      The following onsite response time is available for this service:

      Next-business-day onsite response—An HP authorized representative will arrive at the Customer's site during the coverage window to begin hardware maintenance service the next coverage day after the service request has been logged.
      Local restrictions, such as service travel areas with adjusted response times, may apply depending on the geographic location where the hardware support is requested.
      All response times are subject to local availability. Contact a local HP sales office for detailed information on service availability.


      :)
      I hear you say "Why?" Always "Why?" You see things; and you say "Why?"
      But I dream things that never were; and I say "Why not?"


      —George Bernard Shaw (1856-1950)